Customer Relationship Managers at Primeworks

Responsibilities

• Discuss strategies with clients based on marketing and promotional activities that drive consumers to shop online and/or in-store.
• Manage client expectations and oversee website changes to keep client’s websites in line with their overall business strategy.
• Communicate routinely and in a timely manner with clients including responses to emails, phone calls, voicemails, and meeting coordination.
• Participate in and lead webinars/conf calls with clients and field reps as needed.
• Help determine promotional content and coordinate website/digital changes as needed
• Conduct monthly website reviews with clients and track progress on the priorities you establish together.
• Train and assist our clients on how to use our products and tools we offer to ensure they are aware of all the ways we can help their business
• Manage requests to resolve website technical and escalating issues to appropriate departments.

Requirements

• Bachelor’s degree in Marketing, Business, or related field. Master’s degree, preferred
•  3-5 years of Account Management and Marketing related experience; Agency experience is preferred.
• Excellent interpersonal communication, collaboration, and solution-building skills.
•  Excellent presentation, verbal, written, and organizational skills.
•  Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time.
•  Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.
•  Strong aptitude for and knowledge of project and time management.
•  Ability to find solutions and provide effective alternatives when needed.
•  Understanding of advertising, digital marketing, social media, creative services,
  production, retail, and e-commerce.
•  Has a passion for customer service, bringing empathy and compassion to our clients.
•  Ability to think critically and solve complex problems.
• Experience with Google Analytics, SEO, and SEM
•  Experience with HTML, CSS, and/or Java is preferred